About Us

Who We Are

Since 2004, our team at (v)WeCare has been on a feel-good mission to provide exceptional experiences to our clients and their customers. We currently provide customer support to over 50 clients in the United States. And we’ve served many industries over the years, including:

●     Retail/ eCommerce

●     The financial industry

●     Local governments and federal agencies

●     Hospitality

●     Telecom

●     And automotive

We pledge to be the perfect, one-stop shop for any of your customer support outsourcing needs. And we’ve trained our reps to work as a unit under our unique business model. This unique model allows our team to bring unmatched services through omnichannel phone support, live-chat services, and expertly designed data packages.

Our company culture promotes unity and teamwork, bringing cheerful voices on the line and promoting memorable experiences.

Upholding and Raising Expectations

When it comes to customer support, you cannot afford to be sloppy. This lack of leniency is due to high customer expectations. Did you know that 82% of callers expect responses within 60 seconds, and 75% want their issues solved in one phone call?

These expectations can put a lot of pressure on your team. But here at (v)WeCare, those expectations don’t bother us. Our reps are trained with industry-leading tactics and use state of the are CRM software like Freshdesk, Salesforce, and Zendesk.

We’ll hire professionals familiar with your brand to better connect with and help your customers.

We’ve been in this industry for a while and know how to provide positive experiences that produce happy prospects. You’ll see more loyal customers through us thanks to our quick responses, helpful representatives, and a high number of first-time resolutions.

During the holiday seasons, we bulk on reps to stay on top of the increased call volume. So expect consistency all year round, 24/7.

We also regularly conduct customer surveys to show just how happy your callers are with us.

The only problem we’ll bring is increasing your customer support standards after seeing how effective we are in the field. You won’t be able to go back to your old ways.

You can trust us to provide your callers with a calming, direct, and professional encounter compared to what they usually experience.

Enabling You to Succeed

We don’t just help you; we propel you!

You’ll have the power, resources, and time to bring your company to the next level through us. Besides providing a robust customer support team, we’ll also reduce your call center cost by 30%

We also offer analytics from calls to provide data and customer feedback on products and the reasoning behind most calls. This information will propel both of us to bring better experiences to our callers.

We want to help your business succeed in this ever-growing market by providing outstanding customer service that makes you more trustworthy on the market and stand out amongst your competitors.

Let’s Get in Touch

Contact us today to learn how (v)WeCare can help you build loyal customers that come back time and time again.