Our Services

Customer Service/Contact Center Outsourcing

If you wish to outsource call center, look no further than Vcare Call Center. Since 2004, our team has delivered consistent outstanding customer support for brands seeking to serve their customers. And we’ve been a favorite to many businesses across the United States.

And our list of clients diversely covers a wide range of industries:

●     Retail

●     eCommerce

●     The Public Sector

●     Insurance

●     Technology

●     And healthcare, to name a few

Expect highly-trained representatives to assist your customers using leading CRM software like Zendesk, Salesforce, and Freshdesk. Our reps are sourced in the U.S, meaning there are no fluency barriers when aiding callers. We view you as a partner, means your success is our success.

At Vcare Call Center, we enable our representatives to deliver world-class customer service with a unique business model and advanced technology. We host our virtual call centers on Amazon Web Services with VPN technology, and we routinely have our networks inspected by CISA professionals.

Our goal is to provide a stellar customer service experience while eliminating the hassle of hiring and training new staff. We offer scalable and negotiable packages that work for both parties.

Omnichannel Phone Support

Our support team effectively handles over 85,000 calls each week. And we’d love to add your callers to the mix! A helpful phone call is still an essential point of contact during your customers' experience, despite various growing communication options.

Representatives will meet your prospects with a professional customer service approach regardless of the caller's level of frustration.

So what makes us the best phone support outsourcing option?

Our representatives focus on being a link between you and your customers while professionally representing you and your company. We also offer data gathered from customer calls to provide you with the insight to serve and please your loyal customers in a better way.

Most importantly, our reps will resolve the problem in one call.

Email Support Outsourcing

For customers, emailing is the primary way of contacting a company besides a phone call. And most people expect a reply within 10 minutes. That’s why quality email support is more important than you think.

With an experienced support team, you’ll see better reviews, increased sales, and more returning customers. And on multiple occasions, our representatives' support has turned a customer's day around. We also pledge to provide:

●     Improved connectivity

●     Professional brand and image representation

●     Faster solutions to customer issues

●     Higher customer satisfaction

U.S based live chat services

Live chat services offer customers a quick point of contact with direct answers. They are also perfect for increasing your profit margins by accommodating phone-shy millennials that used to be out of reach. And our representatives are trained to give your most frustrated customers a positive experience.

But some significant benefits come with providing a live chat feature for retail stores:

●     Customers that use a store’s live chat are 3x more likely to make a purchase.

●     We train our reps to use co-browsing and screen-sharing options to provide consumers with next-level shopping experiences while guiding them to a more favorable encounter.

●     Our reps will hit shoppers with appropriate sales tactics during live chat sessions to increase your conversion rates.

Your customers will receive chat support focused on resolving and ending the conversation as soon as possible, letting the customer continue shopping afterward.

Outsourced Data Analytics

Here at Vcare Call Center, we don’t just help your customers, end the call, and move on. We track data gathered from caller interactions to see if it can lead you toward improving your service. You can then use this information to improve your products, reduce customer friction, and answer questions before customers ask them.

We expertly design our data packages to save you time and money. We also offer product or company suggestions! Using our business-building insights, you can stay ahead of the curve and get better at pleasing your customers.

We believe data is one of the most valuable things a company can acquire. To express this point, here are some things you can learn from our data packages:

●     Navigation problems your customers commonly run into

●     Common questions customers are asking that can be answered on your page

●     Knowing what causes your customers to get frustrated or angry

●     Common caller complaints

●     What your typical customer looks like (age, gender, background, etc.)

Revenue Cycle Management Services

We’ve been working with the healthcare RCM industry for a while and specialize in creating data-backed revenue management strategies for each client. With our experts' managing your billing system, your providers can focus more on in-house tasks such as helping their patients. We’ll maximize your collections, reduce overhead, and take a stressful load off your team.

We’ve got you covered with many RCM services, including:

●     Medical coding and billing

●     Payment posting

●     Charge entry

●     Claims submission

●     Clearing house/ payer rejections

●     AR follow up

●     Refund management

●     Patient statements and collections

●     reporting

Conclusion and CTA

We’ve been in the customer support industry since 2004, meaning we will handle any problem thrown at us efficiently. Expect your customers to trust you more than ever with our industry-leading email support, live-chat services, and omnichannel phone support.

With our expert reps professionally speaking on behalf of your company through various contact points, you’ll see an increase in your conversion rates, returning customers, and overall company efficiency.

Choose Vcare Call Center for all your customer support outsourcing needs. And we hope to see you on our diverse list of happy clients. If you have any questions, don’t be afraid to give us contact us.

Vcare Call Center is your one-stop shop for customer support outsourcing services.

Reduce the burden of hiring, build strong client relationships, and save more money than ever with Vcare Call Center.